Privacy Policy

PRIVACY POLICY
Last Updated: May 21, 2025

This Privacy Notice for Ardelyne (“we,” “us,” or “our”) describes how and why we collect, store, use, and share (“process”) your personal information when you use our services (“Services”), including when you:

• Visit our website at https://ardelyne.com or any site that links to this Privacy Policy
• Engage with us through sales, marketing communications, or events

If you have any questions or concerns about your privacy rights, please contact us at [email protected] or via our Contact Us page.

SUMMARY OF KEY POINTS

• What personal information do we process?
  We collect information you provide (e.g., name, email, shipping address) and information automatically gathered (e.g., device data, browsing activity).
• Do we process sensitive information?
  No. We do not collect or process special categories of personal data such as racial or ethnic origin, religious beliefs, or sexual orientation.
• Do we obtain data from third parties?
  We may receive information from payment processors, shipping carriers, marketing partners, and public databases.
• How do we use your information?
  To provide and improve our Services, communicate order and shipping updates, prevent fraud, and comply with legal obligations.
• With whom do we share your information?
  We share data only with service providers (e.g., carriers, payment gateways), law enforcement when required, and other third parties as outlined in this policy.
• What are your privacy rights?
  Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data.
• How can you exercise your rights?
  The easiest way is to visit our Contact Us page or email [email protected]. We will respond in accordance with applicable data‐protection laws.

For full details, please read the complete Privacy Policy below.

1. INFORMATION WE COLLECT

1. Information You Provide: Name, email, postal address, phone number, payment details, images you upload (for custom designs), and communications you send us.
2. Automatically Collected Data: IP address, device type, browser, operating system, pages visited, and referral source.
3. Third-Party Sources: Shipping updates from carriers (USPS, DHL, EMS), payment confirmations, and marketing data partners.

2. HOW WE USE YOUR INFORMATION

• Order Fulfillment: Process orders, ship products, send tracking and status updates.
• Customer Service: Respond to inquiries, process returns/refunds, and personalize support.
• Marketing & Promotions: With your consent, send newsletters, special offers, and surveys.
• Security & Fraud Prevention: Monitor transactions, verify identities, and protect against unauthorized use.
• Legal Compliance: Comply with tax, customs, and other regulatory requirements.

3. SHARING & DISCLOSURES

We may share your data with:

• Service Providers: Shipping carriers, payment processors, IT support, marketing platforms.
• Legal Authorities: If required by law or to protect our rights.
• Business Transfers: In connection with mergers, acquisitions, or asset sales (under confidentiality).

4. YOUR PRIVACY RIGHTS

Depending on where you live, you may be entitled to:

• Access a copy of your personal data.
• Correct inaccurate information.
• Delete your data (subject to legal requirements).
• Restrict or Object to certain processing activities.
• Data Portability to receive your information in a structured format.

To exercise any of these rights, email [email protected] or submit a request via our Contact Us page. We will respond within applicable timeframes.

5. DATA RETENTION

We retain your personal data only as long as necessary to fulfill the purposes outlined above, comply with legal obligations, resolve disputes, and enforce our agreements.

6. INTERNATIONAL TRANSFERS

Your information may be processed in the United States and other countries where our service providers operate. We implement safeguards to ensure appropriate protections.

7. CHILDREN’S PRIVACY

Our Services are not directed to minors under 16. We do not knowingly collect data from children without parental consent.

8. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The “Last Updated” date at the top will reflect when changes take effect. Significant changes will be notified via email or a prominent notice on our site.

9. CONTACT US

Ardelyne
20606 Broadsky Dr, Katy, Texas, 77449, USA
Email: [email protected]
Phone: +1 (857) 832-5425
Support Hours: 9:00 AM – 6:30 PM EST (Mon – Fri)

TABLE OF CONTENTS

1. What Information We Collect
2. How We Process Your Information
3. When and With Whom We Share Your Personal Information
4. Do We Use Cookies and Other Tracking Technologies?
5. How Long Do We Keep Your Information?
6. Do We Collect Information from Minors?
7. What Are Your Privacy Rights?
8. Controls for “Do-Not-Track” Features
9. Do United States Residents Have Specific Privacy Rights?
10. Do We Make Updates to This Notice?
11. How Can You Contact Us About This Notice?
12. How Can You Review, Update, or Delete the Data We Collect from You?

TABLE OF CONTENTS

1. What Information We Collect
Information You Provide: Name, email address, billing & shipping address, phone number, payment details, custom design uploads, and any communications you send us.
Order & Service Data: Order numbers, purchase history, return/refund requests, cancellation or exchange details.
Technical & Usage Data: IP address, browser type & version, device identifiers, operating system, pages viewed, referring URLs, and time stamps.
Third-Party Sources: Shipping updates from USPS, DHL, EMS and local carriers; payment confirmations from payment gateways; marketing data from service providers.

2. How We Process Your Information
Order Fulfillment: To confirm payment, process and ship orders (per our Shipping Policy), send tracking links, and handle returns/refunds/exchanges.
Customer Service: To respond to inquiries, manage cancellations (within 24 hours), and process return authorizations (up to 180 days).
Marketing & Communications: To send newsletters, promotional offers, and survey invitations with your consent.
Security & Fraud Prevention: To verify identities, detect and prevent fraud, and protect our systems.
Legal Compliance: To comply with tax, customs, consumer protection, and other regulatory requirements.

3. When and With Whom We Share Your Personal Information
Service Providers: Shipping carriers (USPS, DHL, EMS, local), payment processors, IT & hosting providers, email and marketing platforms.
Business Transactions: Potential acquirers or investors in connection with any merger, sale, or transfer of assets.
Legal & Safety: When required by law enforcement or to protect our rights, property, or safety of others.
Your Consent: With any other third parties when you authorize sharing.

4. Do We Use Cookies and Other Tracking Technologies?
Yes. We use:
Session & Persistent Cookies: To keep you logged in and remember preferences.
Analytics Tools: (e.g., Google Analytics) to understand site usage and improve Services.
Advertising Pixels: To deliver relevant ads on third-party sites.
You can manage or decline cookies via your browser settings; however, disabling cookies may affect site functionality.

5. How Long Do We Keep Your Information?
We retain personal data:
Order & Transaction Data: Up to 7 years to comply with tax and accounting laws.
Account & Profile Data: Until you request deletion or we close your account.
Support & Communications: For 2 years after resolution of any inquiry.
Marketing Consents: Until revoked.
After these periods, data is securely deleted or anonymized.

6. Do We Collect Information from Minors?
Our Services are not directed at children under 16 years old. We do not knowingly collect or maintain personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us and we will delete it promptly.

7. What Are Your Privacy Rights?
Depending on your jurisdiction, you may have the right to:
Access your personal data.
Correct inaccurate or incomplete information.
Delete your data (subject to legal retention obligations).
Restrict or Object to certain processing activities.
Data Portability—receive your data in a structured format.
To exercise any right, please contact us as described below.

8. Controls for “Do-Not-Track” Features
We currently do not honor browser “Do-Not-Track” signals. To opt out of interest-based advertising, please adjust your cookie settings or visit www.aboutads.info/choices.

9. Do United States Residents Have Specific Privacy Rights?
Under the California Consumer Privacy Act (CCPA), California residents may also:
Opt Out of the “sale” of personal information.
Request deletion of personal information.
Non-Discrimination for exercising privacy rights.
To submit a CCPA request, email [email protected] with “CCPA Request” in the subject line.

10. Do We Make Updates to This Notice?
Yes. We may update this Privacy Policy to reflect changes in our practices or legal requirements. The Last Updated date at the top will indicate when changes take effect. Material changes will be communicated via email or via a notice on our website.

11. How Can You Contact Us About This Notice?
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
Email: [email protected]
Phone: +1 (857) 832-5425
Mail: 1130 Scenic Loop Way Apt 7207, Knoxville, TN 37932, USA
Support Hours: 9:00 AM – 6:30 PM EST (Mon – Fri)

12. How Can You Review, Update, or Delete the Data We Collect from You?
To review or modify your personal information, or request deletion, please:
Log in to your account and update your profile.
Or email [email protected] with “Data Request” in the subject.
We will respond within applicable legal timeframes.