Refund Policy

Effective Date: May 21, 2025
Company Name: Raphael Caron
Address: 20606 Broadsky Dr, Katy, Texas, 77449, USA
Email: [email protected]
Phone: +1 (857) 832-5425
Support Hours: 9:00 AM – 6:30 PM EST (Mon – Fri)

1. Order Exchanges & Cancellations

1.1 Order Exchanges

• Please double-check size, design, quantity, and other options before completing your purchase.
• We cannot exchange items for selection errors.
• To correct such mistakes, you may cancel your order within 24 hours (see below) and place a new one.

1.2 Order Cancellations

• Timeframe: You may cancel at no cost within 24 hours of placing your order.
• How to Cancel: Email [email protected] within 24 hours of purchase.
• We will confirm cancellation and issue a full refund, including any shipping fees.
• After 24 hours, orders enter production (made-to-order) and cannot be canceled.

2. Returns & Refunds

2.1 Returns Window

• Returns accepted within 180 days of delivery (non-sale items only).
• After 180 days, no returns or refunds will be issued.

2.2 Eligible Conditions

You may return and claim a refund if your item:

• Arrives damaged or broken
• Differs in design, size, or material from your original order
• Is incorrect (wrong item shipped)
• Shows a significant deviation from the product description

Returned items must be in original condition and packaging.

2.3 Ineligible Items

The following are not eligible for return or refund:

• Items that have been washed, worn, or altered
• Defects not attributable to our oversight
• Items without original tags
• Minor, fixable issues (e.g., loose thread)

2.4 Refund Claim Requirements

When requesting a refund, please include:

• Proof of purchase (order confirmation or sales receipt)
• Shipping label or courier receipt
• Photos or other evidence of damage/defect
• Any relevant communications (e.g., email screenshots)

2.5 Return & Refund Process

1. Submit Request: Email [email protected] with the above documentation.
2. Review & Authorization: We aim to respond within 2–3 business days. Upon approval, you’ll receive a return address and instructions.
3. Ship Your Return: Pack items securely, include your order confirmation printout, and ship via your chosen carrier. Customers are responsible for return shipping costs, unless the item is damaged or incorrect.
4. Provide Tracking: Share the carrier’s tracking number with us.
5. Confirmation & Refund: Once we receive and inspect your return, we’ll confirm receipt by email and process your refund.

2.6 Refund Processing Time

• Refunds are typically issued within 2 business days of our receiving your return, to the original payment method.
• This refund includes original shipping costs when applicable.
• If you don’t see the refund after 10–15 days, please contact your bank or credit card provider.

3. Important Notes

• 180-day limit: All returns/refunds must be initiated within 180 days of delivery.
• Shipping risks: We are not liable for loss, damage, or delays during the return shipment.
• Non-receipt or ineligible returns: Customers must resolve these directly with the carrier.

4. Need Assistance?

Before you begin a return or if you have any questions, our Support Team is here to help:

• Email: [email protected]
• Phone: +1 (857) 832-5425
• Support Hours: 9:00 AM – 6:30 PM EST (Mon – Fri)
• Or visit our Contact Us page for more options.