Shipping Policy

At Ardelyne, we are dedicated to providing a smooth and dependable shipping service. Below you’ll find a clear outline of our shipping process, delivery times, and associated policies.

Here is the Shipping Time Frame Below:

Order Cut-Off Time: Orders submitted before 4:00 PM (GMT-05:00) Eastern Standard Time will be processed on the same business day.
Orders placed after the cut-off time will be processed the following business day.

Order Handling Time: 1–2 Business Days (Monday to Friday)
Orders submitted before the 4:00 PM EST cutoff will begin processing on the same day. The handling process typically takes 1–2 Business Days (Monday to Friday) before shipment. Orders placed after this time are handled on the next business day.

Transit Time: 4–5 business days (Monday to Friday)
Delivery times can vary slightly depending on your region and carrier delays.

Total Delivery Time: 5–7 Business Days (Monday to Friday)
If your package does not arrive within this timeframe, please contact us at Support@ardelyne.com

Shipping Fees:

We provide free shipping on all orders within the United States.

Currency

All prices mentioned on Ardelyne are in USD $

Shipping Carriers:

To ensure safe and timely delivery of your Ardelyne products, we work with trusted carriers including:
• USPS
• UPS
• DHL
• OSM Worldwide
The carrier assigned to your order depends on your location and the type of product purchased.

Order Tracking:

Once your package is shipped, an email with a tracking number will be sent to you so you can follow your order on the carrier’s site. If you do not receive tracking details within 48 hours of placing your order, please email Support@ardelyne.com

Address Accuracy & Changes:

Please make sure your shipping address is entered correctly when placing your order. Address changes are only possible before your order is shipped. Once an order has been processed and handed over to the carrier, the address cannot be modified. For urgent requests, contact us right away at Support@ardelyne.com

Incorrect Address or Failed Delivery:

If an incomplete or inaccurate address results in a failed delivery, the package will be returned to our warehouse. You may need to cover the cost of reshipping. Double-check your shipping details before confirming your order.

Order Cancellations:

Orders may be canceled before dispatch by contacting us at Support@ardelyne.com. If the order has already shipped, please refer to our Return Policy.

Damaged Items in Transit:

If your order arrives damaged, please refuse delivery when possible and notify us immediately at Support@ardelyne.com. If you have already received the package, email us photos of the damaged product and packaging. We will assist you in filing a claim and arrange for a replacement or refund as needed.

Contact Us:

For any questions related to your shipping or order, please reach out to our customer support team at Support@ardelyne.com