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You may check out all the available products and buy some in the shop
Return to shopLast Updated: May 21, 2025
Shopping Information
| Question | Answer |
|---|---|
| How do I find a product? | Use the Search bar at the top of any page, or browse by category from the main menu. |
| Can I save items to a wishlist? | Yes. Click “Add to Wishlist” on any product page to save it for later. Access all saved items under My Account › Wishlist. |
| How do I know if a product is in stock? | The product page shows real-time availability: • In stock: “Add to Cart” button appears. • Out of stock: Sign up for an email alert when it’s back. |
| Can I check out as a guest? | Yes. Guest checkout requires only your shipping and payment details. Creating an account lets you track orders, store addresses, and receive member-only offers. |
Shipping Information
| Question | Answer |
|---|---|
| What carriers do you use? | We ship via USPS, DHL, EMS, and local postal services. |
| When will my order be processed? | Orders are processed on business days (Mon–Fri, EST), excluding USPS holidays. Cut-off time is 5:00 PM EST; orders placed after will process next business day. |
| How long does delivery take? | ETA = Handling Time + Transit Time: • Standard: 1–7 business days handling + 7–20 business days transit • Fast: 1–2 business days handling + 10–15 business days transit Once shipped, you’ll receive a tracking link by email. |
| Do you ship internationally? | No. We ship only within the continental United States. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, or APO/FPO addresses. |
| How do I track my order? | After processing (1–2 business days), you’ll receive a shipping confirmation email with a tracking link. Tracking may take 3–7 days to appear. |
Payment Information
| Question | Answer |
|---|---|
| What payment methods do you accept? | Visa, Mastercard, American Express, Discover, PayPal, and major debit cards. |
| Is my payment information secure? | Yes. Ardelyne uses 256-bit SSL encryption and is PCI-DSS compliant, so your card details are transmitted and stored securely. |
| Can I use a coupon code? | Yes. Enter your code in the “Coupon / Gift Card” field at checkout. |
| What happens if my payment fails? | You’ll see an error message and receive an email. Double-check card details or choose another method. If issues persist, contact support. |
Order Returns & Exchanges
| Question | Answer |
|---|---|
| What is your return policy? | We accept returns of non-sale items within 180 days of delivery, in original condition (unwashed, unworn, tags attached). |
| How do I return an item? | 1. Email [email protected] or submit a request via our Contact Us page. 2. Include order number and photos if damaged. 3. We’ll send instructions and, for approved claims, a prepaid label. |
| Who pays for return shipping? | $0.00. Ardelyne covers return shipping for approved returns (defective, damaged, or incorrect items). |
| Can I exchange an item? | Yes—size or color exchanges are free (one per order). Email your order number and desired variant; we’ll ship the replacement once the original item is in transit. |
| What if I change my mind or made an error? | You may cancel or modify your order at no cost within 24 hours of purchase. After 24 hours, orders enter production and cannot be changed. |
Refunds
| Question | Answer |
|---|---|
| How do I request a refund? | Follow the returns procedure above. Once we receive and inspect your return, we’ll process your refund to the original payment method. |
| When will I receive my refund? | Refunds are typically issued within 2 business days of our receiving your return, including original shipping costs when applicable. |
| What if I don’t see my refund? | If you haven’t received it within 10–15 days, please contact your bank or credit card company. |
Still need help?
Our Customer Service team is here Mon–Fri, 9:00 AM–6:30 PM EST.
Address: 40 Maple SQ Franklin, NH 03235, United States Of America
Email: [email protected]
Phone: +1 (305) 457-1060
Support Hours: 9:00 AM – 6:30 PM EST (Mon – Fri)
We’re always happy to assist!