Returns Policy

Effective Date: May 21, 2025
Address: 40 Maple SQ Franklin, NH 03235, United States Of America
Email: [email protected]
Phone: +1 (305) 457-1060
Support Hours: 9:00 AM – 6:30 PM EST (Mon – Fri)

1. Overview

At Ardelyne, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help make returns easy and hassle-free.

2. Return Window

• You may initiate a return within 180 days of delivering your order.
• This applies to non-sale items only.

3. Eligibility Criteria

To qualify for a return or exchange, items must be:

• In original condition—unwashed, unworn, with tags attached
• Accompanied by the original sales receipt

We cannot accept returns for:

• Customer errors (e.g., misspellings, wrong image uploads, incorrect sizes selected)
• Items outside the 180-day window
• Sale or clearance items

4. How to Initiate a Return

1. Contact Us
   • Visit our Contact Us page or email [email protected] within 180 days of delivery.
   • Please include:
     • Name on the order
     • Order number
     • Detailed description of the issue
     • Photos illustrating any damage or defect
     • Your preference for a replacement or refund
2. Receive Return Authorization
   – After reviewing your request, we’ll email you an approved return address and return authorization.

5. Return Shipping & Costs

• Return cost: $0.00 for products that are damaged or defective.

6. Packing & Shipping Your Return

1. Prepare Your Package
   – Include all items, tags, and a printout of your purchase confirmation email.
2. Ship the Package
   – Send to the authorized return address.
   – Retain your tracking number and share it with us via email.
3. Confirmation & Processing
   – Once we receive your return, we’ll send an email confirmation.
   – We’ll notify you about approval or denial of your refund or exchange request.

7. Refunds & Replacements

• Refunds: Processed to your original payment method within 7–10 business days of approval.
• Replacements: Shipped at no additional handling fee (transit charges may apply).

8. Help & Support

If you have any questions or need assistance at any stage, please reach out:

Address: 40 Maple SQ Franklin, NH 03235, United States Of America
Email: [email protected]
Phone: +1 (305) 457-1060
Support Hours: 9:00 AM – 6:30 PM EST (Mon – Fri)

We’re committed to ensuring a smooth return experience. Thank you for shopping with Ardelyne!